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6 Steps Agile Coaches Can Use to Map the Flow of Work and Improve their Business Agility
As a Business Agility consultant and coach, I guide clients to map how work flows through their organisation and to design systems that enable a better flow of work.
To do this, I use an iterative approach I call Flow Mapping, which are practical activities based on Flight Levels.
Step 1: Define the types of work in your organisation
In Agile we talk about “focusing on the work, not the people”. So, this means putting the work at the centre of our activities. Start by making sure we have a common definition of the types of work we use.
In Flight Levels these are Flight Item Types.
Step 2: Identify the events that generate new work
Work does not appear spontaneously out of nowhere. There are business events that lead to new work being identified (eg. a change in law, a customer request or a new strategy). Identify the events you company deals with.
In Flight Levels these are Triggers although I prefer the term Origin.
